Privacy Policy

Effective date: 10/10/2025

This Privacy Policy explains how Moodyboy marketing studio llc collects, uses, and protects your information when you visit moodyboy.co.

By using this website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our site.

1) Information we collect

We may collect the following types of information:

  • Personal Information you provide through contact forms, such as your name, email address, phone number, and any message you include. If you engage with our live chat powered by Zoho SalesIQ, we may collect your name, email, and chat transcript, along with technical data necessary to support that conversation.

  • Usage Data such as your IP address, browser type, time zone, and how you interact with our site, collected via analytics tools. Zoho SalesIQ may also collect information such as referring pages, time spent on pages, and your device type to help us understand visitor behavior.

  • Advertising Data including data collected through Google Ads, Meta Ads (Facebook/Instagram), and similar platforms for marketing and retargeting purposes.

  • CRM Data such as name, email, and company info, collected and stored in tools like Google Contacts to manage client relationships.

We do not collect payment information or allow user accounts or file uploads on our site.

2) How We Use Your Information

We may use the information we collect to:

  • Respond to inquiries and provide customer support - including using Zoho SalesIQ to manage live chat sessions, follow up on questions, and improve the visitor experience

  • Analytics tools (including Google Analytics and Zoho SalesIQ) help us understand how visitors use our site.

  • Deliver relevant advertising and measure its effectiveness

  • Manage client relationships and communicate about our services

3) Sharing Your Information

We do not sell your personal information. We may share data with third-party services we use to operate our business, including:

  • Squarespace (website hosting and forms)

  • Google Analytics (site usage tracking)

  • Zoho SalesIQ (live chat and visitor engagement)

  • Google Ads / Meta Ads (advertising and retargeting)

  • Google Calendar (appointment scheduling)

  • Google Contacts / zoho crm (client relationship management)

These third-party services may collect, store, and process data on our behalf in accordance with their own privacy policies. You can review Zoho’s policies here:

4) cookies and tracking

We use cookies and similar tracking technologies to improve your browsing experience and serve relevant ads.

Our website also uses cookies through Zoho SalesIQ to enable chat functionality, recognize returning visitors, and understand site usage patterns. Examples include cookies that remember chat session status (open/minimized), identify repeat visitors, and store anonymized session IDs.

You can adjust your browser settings to block or delete cookies at any time.

If you are located in the European Union or other regions requiring consent, you may be presented with a cookie banner allowing you to accept or decline non-essential cookies.

5) data retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

Chat transcripts and visitor records collected through Zoho SalesIQ are retained according to Zoho’s system settings:

  • Deleted chats are moved to a recycle bin for up to 90 days before being permanently deleted

  • Inactive visitor records (for visitors who never identify themselves or start a chat) are automatically cleared after approximately 6 months of inactivity

  • Depending on configuration, Zoho SalesIQ may also retain chat messages or audit logs for longer administrative periods (up to 730 days for message edit/delete windows or 1 year for audit logs)

We periodically review stored information and remove or anonymize data that is no longer necessary for business, legal, or security purposes.

6) data security

We use reasonable administrative and technical measures to protect your information. However, no method of transmission over the internet or method of electronic storage is 100% secure. Zoho SalesIQ transmits chat data over encrypted (HTTPS) connections and stores information in accordance with Zoho’s global security standards.

7) changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

8) contact us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at: privacy@moodyboy.co